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Zendesk
Improve customer support with insights from Zendesk
Sync your customers' dataFiber pulls data from your customers' Zendesk accounts into your database or cloud storage. Skip months of integration work and begin syncing in minutes.
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Fiber
postgres-prod
zendesk_tickets
zendesk_attachments
zendesk_requests
Your customers' Zendesk accounts
Your production database
Meet your new integration toolkit: SQLReplace calls to the Zendesk API with an interface you already use. Access the data you need straight from your database.
-- Fetch all the Tickets belonging to the Zendesk
-- account of a particular user.

SELECT *
FROM fiber.zendesk_ticket
WHERE account_id = '{user.zendesk_id}'
-- Fetch all the Tickets belonging to the Zendesk
-- account of a particular user.

SELECT *
FROM fiber.zendesk_ticket
WHERE account_id = '{user.zendesk_id}'
Code
CREATE TABLE fiber.zendesk_ticket (
id TEXT NOT NULL,
created_at TIMESTAMP WITH TIME ZONE,
updated_at TIMESTAMP WITH TIME ZONE,
account_id TEXT,
assignee_id TEXT,
collaborator_ids TEXT[],
custom_fields JSONB,
custom_status_id TEXT,
description TEXT,
due_at TIMESTAMP WITH TIME ZONE,
external_id TEXT,
follower_ids TEXT[],
from_messaging_channel BOOLEAN,
group_id TEXT,
has_incidents BOOLEAN,
organization_id TEXT,
priority TEXT,
problem_id TEXT,
raw_subject TEXT,
recipient TEXT,
requester_id TEXT,
satisfaction_rating JSONB,
sharing_agreement_ids TEXT[],
status TEXT,
subject TEXT,
submitter_id TEXT,
tags TEXT[],
type TEXT,
url TEXT,
via JSONB
)
CREATE TABLE fiber.zendesk_ticket (
id TEXT NOT NULL,
created_at TIMESTAMP WITH TIME ZONE,
updated_at TIMESTAMP WITH TIME ZONE,
account_id TEXT,
assignee_id TEXT,
collaborator_ids TEXT[],
custom_fields JSONB,
custom_status_id TEXT,
description TEXT,
due_at TIMESTAMP WITH TIME ZONE,
external_id TEXT,
follower_ids TEXT[],
from_messaging_channel BOOLEAN,
group_id TEXT,
has_incidents BOOLEAN,
organization_id TEXT,
priority TEXT,
problem_id TEXT,
raw_subject TEXT,
recipient TEXT,
requester_id TEXT,
satisfaction_rating JSONB,
sharing_agreement_ids TEXT[],
status TEXT,
subject TEXT,
submitter_id TEXT,
tags TEXT[],
type TEXT,
url TEXT,
via JSONB
)
Model definition
About this source
Logo of Zendesk
ZendeskCustomer service platform offering tools for support, sales, and customer engagement.zendesk.com  ↗
Available resources
    Tickets
    Attachments
    Requests
    Organizations
    Users
    Bookmarks
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