Overview

This Privacy Policy outlines how Fiber collects, uses, and protects your data when you use our services.

Types of Collected Data

We collect various categories of data to provide and optimize our services. This includes but is not limited to:

• Identifiers: Such as account names, user IDs, and IP addresses.
• Customer Records: Information such as email addresses and encrypted passwords.
• Commercial Information: Details on transactions, billing history, and service usage.
• Technical Data: Information like API keys, logs, and other operational data required to sync between APIs and databases.
• Communication Data: Records and content of communications between you and Fiber, including emails and customer support interactions.

We collect this data when you create an account, interact with our services, and execute transactions. This collection enables us to deliver a personalized experience, resolve issues, and improve Fiber’s offerings.

Data Collection Channels

Fiber collects information through various channels to enhance our services:

• Direct Interaction: We obtain information directly from our clients when they register for an account, use our service, or communicate with our support team.
• Third-Party APIs: We also collect data indirectly by interfacing with third-party services through APIs. This is done upon client authorization and allows us to fetch data required for integration, thereby streamlining the functionality of our services.
• Automated TechnologiesWe use technologies like cookies and server logs to collect technical data about your equipment, browsing actions, and usage patterns. This data is stored and analyzed to improve website functionality and the overall user experience.

By interacting with Fiber, you acknowledge and grant consent for this multi-channel data collection as it is critical to the services we provide.

Purpose and Legal Justification for Data Collection

The primary objective of our data collection is to facilitate the provision of Fiber services. This encompasses the operation and maintenance of the core functionalities that enable data syncing between APIs and databases. Additionally, the data is crucial for customer support services, allowing us to respond to queries and resolve issues in a timely manner.

We also prioritize the security and integrity of the data we handle. We implement technical and organizational measures to safeguard against unauthorized access, alteration, or disclosure.

The legal basis for this data collection and usage may vary depending on the specific context. Generally, we collect data where we have your consent, where the collection and use are in our legitimate business interests, or where it's necessary to comply with legal obligations.

Utilization of Information

The data we collect serves multiple purposes, primarily centered around the delivery and improvement of Fiber services. We use the information to fulfill orders, process transactions, and manage accounts. We also use data to enhance the customer experience by tailoring our services to your needs, which includes providing customer support and optimizing system performance.

In some instances, we may employ third-party service providers to assist with these functions. For example, we may use external payment processors for billing, or employ external analytics tools to gain insights into user behavior. When we do, we ensure these third parties are contractually obligated to protect your data to the same extent that we are.

We may also share aggregated, non-identifying information with third parties for market research or product development, but rest assured that such data will never contain information that could be used to identify you personally.

Data Security Measures

Ensuring the security and confidentiality of your data is a top priority for Fiber. We employ a variety of technical safeguards, including encryption protocols and secure socket layers, to protect against unauthorized access. Our infrastructure is hosted on Google Cloud Platform, known for its robust security features such as data encryption in transit and at rest, as well as its compliance with industry-standard certifications like ISO 27001.

We also expect our clients to contribute to data security. It is your responsibility to maintain the confidentiality of your login credentials and to notify us immediately in the case of any unauthorized use of your account.

Data Security Measures

Ensuring the security and confidentiality of your data is a top priority for Fiber. We employ a variety of technical safeguards, including encryption protocols and secure socket layers, to protect against unauthorized access. Our infrastructure is hosted on Google Cloud Platform, known for its robust security features such as data encryption in transit and at rest, as well as its compliance with industry-standard certifications like ISO 27001.

We also expect our clients to contribute to data security. It is your responsibility to maintain the confidentiality of your login credentials and to notify us immediately in the case of any unauthorized use of your account.

Cookies and Tracking Technologies

Fiber utilizes cookies and other tracking technologies for various purposes. These may include but are not limited to:

• Ensuring the proper functioning of our service.
• Personalizing your experience based on your preferences and usage patterns.
• Analyzing traffic and user engagement to improve our service.

You have the option to disable cookies through your browser settings, but please note that doing so may affect the functionality and your experience of our service.

Your Rights and Choices (Client Responsibility)

For the data that we process on behalf of our clients, the responsibility for ensuring compliance with data protection laws and regulations rests primarily with our clients. This includes but is not limited to:

• Providing access to end-users about their personal data.
• Correcting inaccurate information.
• Deleting or anonymizing personal data as requested by end-users.

We act as a data processor in these instances and will assist our clients in fulfilling these obligations to the extent possible, but the ultimate responsibility lies with our clients as the data controllers.

For any personal data that we collect directly from our clients, such as names and email addresses, the following rights apply:

• Right to Access: You have the right to request access to this data.
• Right to Rectification: You can request corrections to any inaccurate data we might have.
• Right to Erasure: Under certain conditions, you may request that we delete your personal data from our systems.

We aim to respond to all valid requests within a reasonable timeframe and in accordance with applicable laws.

Changes to This Privacy Policy

We may update our Privacy Policy to reflect changes to our information practices. If we make any material changes, we will notify you by means of a notice on our services prior to the change becoming effective.

We encourage you to periodically review this page for the latest information on our privacy practices. Your continued use of our services after any changes or revisions to this Privacy Policy shall indicate your agreement with the terms of such revised Privacy Policy.